Associate Claim Intake Technician

Mutual of Omaha is looking for a detail-oriented Associate Claim Intake Technician.

This position will efficiently manage claims intake, coordinate with departments, and maintain accurate records.

You will gather, review, and analyze claim-related documentation to build complete claim files and determine next steps, while indexing all correspondence to support the claims adjudication process for Workplace Solutions.

This role requires independent decision-making, critical thinking, and the ability to adapt quickly to changing department needs.

WHAT WE CAN OFFER YOU: Hourly Wage (Levels have variable responsibilities and qualifications): Associate Claim Intake Technician - $21.00 plus annual bonus opportunity Claim Intake Technician - $23.00 plus annual bonus opportunity.

Sr Claim Intake Technician - $24.00 plus annual bonus opportunity. 401(k) plan with a 2% company contribution and 6% company match.

Work-life balance with vacation, personal time and paid holidays.

See our benefits and perks page for details.

Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU'LL DO: Prepare, organize, and index insurance claims forms and correspondence, ensuring timely and accurate claim file creation.

Enter claim data, process vendor invoices, verify coverage, resolve discrepancies, and escalate to claims staff when needed.

Maintain regular communication with vendors and claims staff to ensure smooth workflow and timely issue resolution.

Meet individual and team productivity standards, quality audits, and support downstream processes for internal partners.

Demonstrate critical thinking, maintain accuracy in routine tasks, and adhere to work expectations, including attendance and participation in meetings.