Business Process Analyst

General information Reference 002254 Publication start date 04/06/2026 Publication end date 18/06/2026 Post Description Business Process Analyst Closing date 18/06/2026 Vacancy location Location South West, Gloucestershire, Rosehill - Hybrid Vacancy details Job Profile People and Change - Business Change Title Business Process Analyst Contract Type Full Time About us About UCAS UCAS is at the heart of connecting people to higher education.

UCAS is the world’s leading shared admissions service for higher education.

We provide application services for UK universities and colleges as well as delivering a wide range of research, consultancy and advisory services to schools, colleges, careers services, professional bodies and employers.

We’re a successful and fast-growing organisation, which helps hundreds of thousands of people every year.

We're committed to delivering a first-class service to all of our customers — they're at the heart of everything we do.

Business Unit description The purpose of our People and Change team is to motivate and mobilise our people to deliver organisational change, enabling us to stay ahead of customer expectations and provide exceptional service.

We aim to create an environment which brings together diverse thinking, passion and expertise to work together in delivering our mission and strategy.

We shape the culture and ways of working, identify and hire the right capabilities and talent, help people use their strengths and potential to learn and grow, and measure and monitor success so we know our work is having a positive impact.

We want UCAS to be a great employer where colleagues are enabled to reach their fullest potential and our team is at the heart of this ambition.

About the role Contractual Hours 35.00 About the role The Business Process Analyst plays a critical role in the Admissions Transformation Programme by ensuring that process simplification and operational improvement underpin all change activity.

The role analyses and documents current admissions processes, identifies inefficiencies and dependencies, and supports the design of lean, future state ways of working.

By helping teams develop a shared understanding of end-to-end processes, the postholder reduces delivery risk, supports business led prioritisation, and enables measurable improvements in service effectiveness and customer experience.

Key accountabilities: Map, document and maintain current-state admissions processes using UCAS standard tools and methodologies, ensuring documentation is clear, accurate and version controlled.

Capture detailed process catalogues including inputs, outputs, systems, decision points and roles through structured workshops, observations and SME interviews.