CSM/Account Manager 2

Our Client: fast-growing digital agency that specializes in paid social advertising and content creation for eCommerce and DTC brands.

With a team structure built around dedicated pods, they deliver high-performing campaigns and creative content across platforms like Facebook and TikTok.

The agency currently manages over 30-45 client accounts at a time, combining hands-on strategy with streamlined content delivery.

Responsibilities: Manage a portfolio of 30-40 clients, balancing both hands-on accounts and lower-touch content-focused clients.

Lead client onboarding and set them up for long-term success within the agencys systems.

Act as the primary point of contact, maintaining strong, proactive communication.

Track milestones and deliverables, ensuring smooth progress across teams and clients.

Escalate client feedback and issues to internal teams (e.g., creative, video, design).

Collaborate closely with internal creative strategists, designers, and editors to fulfill project needs.

Support upper management by flagging at-risk accounts and assisting with prioritization decisions.

Utilize Slack, Notion, and other tools to manage day-to-day operations and documentation.

Expectations: Previous agency experience with a strong focus on client relationship management.

Comfortable working full-time on a US timezone schedule.

Fluent in English with excellent communication and interpersonal skills.