Onboarding Specialist (Customer Success)

Alternative Payments is building the financial operating system for SMBs, consolidating the disconnected tech stack that holds service-based businesses back.

Starting with MSPs, we've spent five years perfecting accounts receivable, and we're now expanding into accounts payable, AI-powered analytics, and beyond.

We're at an inflection point: closing the loop on money movement and laying the foundation for a platform that will reshape how service businesses operate financially.

We're growing fast, thinking big, and building a global team that wants to be part of something that lasts.

We believe the best solutions come from diverse perspectives, deep collaboration, and a shared obsession with customer impact.

If you're energized by real problems, real customers, and real impact, we want to hear from you! What We’re Looking For We’re seeking an Onboarding Specialist to join our Customer Experience team and help new partners seamlessly integrate with our platform and realize value quickly.

This role is ideal for someone who thrives on customer engagement, technical problem-solving, and operational ownership , and wants to take a hands-on role in guiding partners through complex implementations and driving faster time to value .

This role is available to candidates who are eligible to work in Canada .

The position is hybrid , based in Downtown Toronto , with in-office collaboration Monday through Wednesday.

What You’ll Do Lead end-to-end onboarding for new partners, from sales handoff through activation and stabilization on the platform.

Guide partners through integrations with PSA tools, accounting software, and ERP systems.

Provide hands-on support for migrating customer payment methods from legacy processors to Alternative Payments .

Deliver training sessions on platform functionality, automation features, and onboarding best practices.

Clearly articulate the value of our platform and feature set to accelerate adoption and improve time to value.