Order Management Associate

OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture.

Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO: The Order Management Associate supports the end-to-end execution of customer material orders for large-scale infrastructure environments, including ISP networks, edge deployments, and major enterprise customers.

This role is responsible for managing high volumes of complex orders while working closely with internal teams and global partners to ensure accurate fulfillment, timely delivery, and compliance with customer and regulatory requirements.

Success in this position requires strong communication, attention to detail, and the ability to navigate operational complexity across multiple stakeholders and geographies.

KEY RESPONSIBILITIES: Order Execution & Customer Support Manage the full lifecycle of customer material orders from intake through delivery and closure.

Process, validate, and track purchase orders, shipments, and fulfillment activities.

Serve as a primary contact for customer order inquiries, updates, and issue resolution.

Global Partner & Stakeholder Coordination Collaborate with suppliers, logistics providers, and internal teams across regions and time zones.

Coordinate order requirements with cross-functional partners including procurement, operations, engineering, finance, and customer teams.

Support large infrastructure customers, including hyperscalers and global service providers.

Compliance & Operational Accuracy Ensure all orders adhere to contractual terms, export/import requirements, and internal compliance standards.

Maintain accurate documentation and audit-ready records.