Procurement Specialist II

Join us in bringing joy to customer experience.

Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together.

We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually.

The Procurement Specialist supports Five9’s global procurement organization by driving operational excellence across our Procure-to-Pay (P2P) processes.

With a primary focus on supporting our Coupa platform operations, this role is critical to ensuring a seamless procurement experience for our internal stakeholders.

You will partner closely with the Coupa Subject Matter Expert (SME) and serve as a frontline partner for cross-functional teams (e.g., Sales, Marketing, Legal, Finance, IT, Engineering, and other business units), guiding users through the procurement process, troubleshooting issues, and ensuring compliance with Five9’s procurement policies.

Responsibilities: Coupa P2P Process Operations: Facilitate the PR>PO process for defined responsible areas ensuring purchase requests (PRs) purchase orders (POs), and Change Requests are processed efficiently, accurately, and in compliance with corporate policies Internal User Support & Enablement: Act as a dedicated partner to internal business users.

Provide day-to-day guidance, troubleshoot system issues, and assist with training to ensure high user adoption and a frictionless procurement experience.

Supplier Onboarding & Enablement: Support the vendor onboarding process, ensuring all necessary documentation and compliance reviews are completed before a vendor is onboarded.

Cross-Functional Collaboration: Partner closely with Accounts Payable, Finance, and business owners to resolve matching exceptions, invoicing issues, and ensure smooth downstream financial operations.

Contract Administration: Assist in routing vendor agreements (NDAs, MSAs, SOWs) through the appropriate review/approval channels and ensuring final approved contracts are routed for execution through Docusign and archived as appropriate..

Continuous Improvement: Proactively identify bottlenecks or inefficiencies within the P2P workflow and recommend system or process enhancements to the Coupa SME to drive automation and ease of use.