Technical Account Manager - East

About Nerdio At Nerdio , our mission is to simplify the lives of IT professionals and maximize their Microsoft cloud and end user computing investments.

We support organizations of all sizes looking to deploy, manage, and cost-optimize native Microsoft technologies.

We partner with Enterprises and Managed Service Providers all over the world to add value on top of their existing native Microsoft investments like Azure Virtual Desktop (AVD), Windows 365, and Microsoft Intune.

Created in 2016, Nerdio has always taken a market-leading and collaborative approach to cloud deployment and management.

In fact, our product roadmap is greatly influenced by the regular feedback we receive from having seen companies deploy AVD into production environments several thousand times using Nerdio technology.

Today, Nerdio is used in over 50 countries by more than 15,000 organizations of every size and vertical.

We’re committed to delivering exceptional service and support, which starts with identifying and supporting the best staff possible.

We are a fast-moving, nimble company looking for individuals who are collaborative, empathetic, driven and who love to move at the speed of light.

If you want to be part of the AVD transformation that Microsoft and Nerdio are leading, then we want to speak with you.

What you'll do Account Management: Manage a book of customer accounts and be the primary point of contact for technical related questions and coordination of issue management and problem resolution.

Advocate for customers and develop strong relationships to ensure the effective utilization of Nerdio Manager and maximize customer value.

Technical Advisory: Utilize product domain expertise to serve as a trusted technical advisor and resource for customers.

Guide customers through software implementation, provide recommendations for optimization, and drive adoption of Nerdio Manager.

Customer Data Analysis: Collect and analyze customer data to identify trends, understand adoption patterns, and provide insights to enhance the customer experience.