Technical Support Representative, Tier 1 (Philippines Remote)

Company Description When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education.

For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world.

Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate.

Protecting the value of an authentic education is at the heart of who we are.

Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being.

Our diverse community of colleagues are all unified by a shared desire to make a difference in education.

Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

Job Description You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries.

We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Product Specialist team.

The successful candidate will possess very strong problem-solving and communication skills.

They will thrive in a fast paced, team-oriented environment, and process the ability to manage multiple tasks simultaneously.

This role is best suited for a self-starter who is comfortable working with internal and external customers.

Responsibilities: Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.

Coordinate closely with Engineering and Product Management on all product issues & releases Develop positive customer and cultural relations.